We at FILDEX® are committed to respecting your privacy and to complying with our legal obligations. Under the privacy laws you have the right to know:


  • why we may collect your personal information;

  • what information we hold about you;

  • how we use that information;

  • andwith whom we share information.


You also have the right to with hold personal information (although this may make it difficult for us to provide appropriate goods, services or information) or to refuse your consent to your personal information being used for purposes other than that for which it was collected.


This privacy policy informs you of the purposes for which we may collect, use and disclose your personal information and provides an outline of your rights.


What is personal information and why do you collect it from me?


Personal information is any record of information that is capable of identifying you. It would typically include: name, address, age group, contact details, product & service information preferences. We may collect personal information from you so that we can better service your relationship with FILDEX® and our business operations. Your personal information will only be collected from, or about you, for primary purposes that are relevant to our provision of goods and services to you, including any credit application you might make.


We will only use personal information in a way that you would reasonably expect. We will not use your personal information for any secondary purpose without your consent.


If you don’t provide us with the personal information that we need we may not be able to provide you with an appropriate product or advice, or may not be able to process any credit application as the case may be.


FILDEX® may disclose your personal information:


  • to credit reference agencies;

  • to an immediate family member;

  • to our insurers (in the event of a claim concerning you);

  • to our lawyers or recovery agent or other professional advisers (for the purpose of seeking recovery or defending any legal proceedings);

  • or if required by the law to do so.


FILDEX® will:


  • protect the accuracy and security of the personal information we hold;

  • give you the opportunity to correct your personal information, or obtain access to it (some conditions may apply);

  • and provide you with access to our dispute resolution procedures in respect of any complaint you may have regarding your personal information.


Your also have the right to:


see this information; and

correct this information if it is wrong.




When you log onto our web site, we may make a record of your visit and log certain information for statistical purposes:


your server address;

your top level name (such as .com, .gov, .ca, .net and etc.);

the date and time of your visit to the site;

the pages you accessed and documents downloaded;

the previous site you have visited; and

the type of browser you are using.


In order to monitor our web site’s performance, we may track your internet service provider address and your session time. This information cannot be used to identify you and remains anonymous.


We may place a cookie in the browser files of your computer. The cookie does not contain any personally identifying information. It will enable us to:


a) relate your use of the site to information that you have specifically and knowingly provided to us, such as a member password for any services we may provide via the web site, or


b) allow your browser to track searches you have performed on this site.